To reach the best medical care from the pharmacist; the pharmacist should communicate in a good way with the patients, physician, and other health care providers.
The most important results from a good communications are:
Knowing the best way to take the medications.
Improve the medical outcomes.
Improve the patients’ quality of life.
To reach these goals the pharmacist should:
Have a good, updated knowledge.
Try to improve his self
Improve the communication skills and believe in the effect of that communication.
The most effective communication skill in the pharmacist’s life is:
Counselling, it is an essential technique in different countries to start working as a pharmacist.
Counselling is mainly about educating the patients about the diseases and there medications by:
Knowing the medication schedule, taking the medications on time, improving patients’ compliance.
Not using the counselling technique in right way will cause:
More medication error.
More side effects.
Not taking the full benefits from the treatments.
The three most important points to improve the pharmacists’ communication skills:
The ability to communicate with the environment (according to the pharmacist’s personality).
Knowing the conversation’s outcome (the conversation must be from both sides to reach the patient’s goals)
Communication apprehension (knowing how to communicate is not enough you need to believe in the counselling effect on the patient life, not believing in what you learn will leave you anxious, and hesitant).